Policies & Guidelines

Cancellation/Reschedule Policy

  • You can reschedule or cancel your photoshoot session at no cost, as long as you notify our office by 11:59 PM on the day prior to your scheduled session.
  • A same-day cancellation fee of $29.00 will be charged for any requests made on the day of the session without prior notice.

INVOICE & MATERIAL RELEASE POLICY

  • Invoices are generated when the 3D virtual tour appointment is scheduled.
  • The 3D virtual tour will proceed as planned regardless of payment status; however, the final products will not be delivered until payment has been received.
  • To prevent any delays, we suggest completing the payment on the day of the 3D virtual tour.
  • Weekday 3D virtual tours are delivered the next day, while those completed on weekends will be delivered the following Monday.

Media Ownership & Copyright Policy

  • With the exclusive license provided by Suncoast Virtual Tours, you can share your photos and media to market and sell your properties.
  • The license allows you to reproduce, publicly display, and distribute the digital media only for promotional purposes directly related to the property’s sale.
  • Clients may not assign or transfer this agreement or its rights without Suncoast Virtual Tours’ permission.
  • All digital media produced and delivered by Suncoast Virtual Tours, including photos and tours, and the associated copyright and ownership rights, remain the exclusive property of Suncoast Virtual Tours.
  • Suncoast Virtual Tours retains the right to reuse and resell any digital media previously produced and delivered.